Terms & Conditions:
1. Order Acceptance and Cancellation
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right at any time after receipt of your order to accept, decline, or limit your order for any reason, whether or not your credit card has been charged. If your credit card has been charged and your order is canceled, you will receive a prompt refund credit to your account.
Once an order has been placed, it cannot be cancelled unless the shipment is unavoidably delayed. In this case, we will do our best to cancel the order if requested.
2. Payment Terms, Shipping Fees, and Taxes / Duties
Terms of payment are within our sole discretion and, unless otherwise agreed by us in writing, shall be as follows:
At the time you place your order, you will be required to pay 100% amount due plus shipping fees and taxes.
If you are shipping within the United States of America, sales tax will be charged on orders shipping to New York State and New Jersey. This tax will be charged at such time as the Product is ready for shipment. No other tax or import duty will be applied to orders shipped within the United States.
If you are shipping outside the United States on a DDP (Delivery Duty Paid) basis, all relevant import taxes and duties will be charged at such time as the Product is ready for shipment.
If you are shipping outside the United States on a DDU (Delivery Duty Unpaid) basis, no taxes or duties will be charged by us. As the recipient, you will be liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of these amounts will be necessary to release your order from customs on arrival.
We accept payment for all purchases through third-party payment processors. You agree to be bound by and accept the terms and conditions of those processors. Further, you represent and warrant that: (i) the credit card information you supply to us, our vendors, and our affiliates is true, correct, and complete; (ii) charges incurred by you will be honored by your credit card company; and (iii) you will pay charges incurred by you at the posted prices, including all applicable taxes, if any.
All payments must be in United States dollars. Charges for shipping and handling will be made in accordance with our then-current shipping policies, as described below.
3. Products, Content and Specifications
All features, content, specifications, products and prices of products and services described or depicted on this Web Site are subject to change at any time without notice. All weights, measures and similar descriptions are approximate and are provided for convenience purposes only. We make all reasonable efforts to accurately display the attributes of our products, including the applicable colors; however, the actual color you see will depend on your computer system and we cannot guarantee that your computer will accurately display such colors. It is your responsibility to ascertain and obey all applicable local, state, federal and international laws (including minimum age requirements) in regard to the possession, use and sale of any item purchased from this Web Site. By placing an order, you represent that the products ordered will be used only in a lawful manner.
When an order is placed, it will be shipping to an address designated by the purchaser. All purchases from this Web Site are made pursuant to a shipment contract. As a result, risk of loss and title for items purchased from this Web Site pass to you upon delivery of the items to the carrier. You are responsible for filing any claims with carriers for damaged and/or lost shipments.
These shipping terms, including the terms set forth in our Shipping Guidelines, are accepted by you by placing an order with us.
5. Accuracy of Information
We attempt to ensure that information on this Web Site is complete, accurate and current. We make no representation as to the completeness or accuracy of any information on this Web Site. For example, products included on the Web Site may be unavailable, may have different attributes than those listed, or may actually carry a different price than that stated on the Web Site. In addition, we may make changes in information about price and availability without notice. While it is our practice to confirm orders by email, the receipt of an email order confirmation does not constitute our acceptance of an order or our confirmation of an offer to sell a product or service. We reserve the right, without prior notice, to limit the order quantity on any product or service and/or to refuse service to any customer. We also may require verification of information prior to the acceptance and/or shipment of any order.
6. Limitation of Liability
We assume no responsibility, and shall not be liable for, any damages to, or viruses that may infect, your computer, telecommunication equipment, or other property caused by or arising from your access to, use of, or browsing this Web Site or your downloading of any materials, from this Web Site.
7. Return Policy
Returns & Exchanges
RETURNS & EXCHANGES
Sophie Theallet accepts returns and exchanges on all non-sale items within 7 days from receipt of package. Items must be unworn and in re-sellable condition. All items must have their original tags and be accompanied by a receipt.
You have 7 days from the receipt of your package to request a Return Authorization Number and dispatch your return shipment. Please email firstname.lastname@example.org to obtain a Return Authorization number.
We advise customers to send returns via a method that offers shipment tracking, and to purchase shipping insurance for the full value of all merchandise sent for return. We will not assume responsibility for reimbursement or compensation in the event that return packages are lost, stolen or mishandled.
Unidentified returns may be returned to the sender.
Your account will be credited, less any applicable shipping costs within 5 Business Days of receipt.
Clients are responsible for return shipping costs. In the case that there is a mistake in the fulfillment of the order, Sophie Theallet will cover the costs of the exchange on full-priced and discounted merchandise.
Sophie Theallet will not refund international duties and taxes. Please contact your local customs office for any questions.
Sophie Theallet is not responsible for delays in shipping or delivery due to force of nature or any other uncontrollable event.
All Sale Items and Special Orders are Final Sale.
Please Note: We only process returns and exchanges that were purchased through the online store. Garments acquired from department stores or specialty stores must be returned to the store in which it was bought.
8. Contests and Promotions
On occasion Sophie Theallet may issues promotional codes, site credits, and similar “gift certificates” to customers in the form of alphanumeric codes which will provide a credit towards a purchase when redeemed at check out. These codes are non-transferrable, and are to be used only by the intended recipient. In particular, Sophie Theallet reserves the right to cancel a promotion and/or to reject redemption of a promotional code when the total value of the promotional code exceeds a certain financial value, generally the price of the item for which the promotional code is used. Multiple promotional codes may not be used for one order transaction. Where a promotion has been communicated via email the promotional code is non-transferable and the email address provided during checkout must be the same as the email address to which the promotion was sent. Sophie Theallet shall not be liable to any customer for any financial loss arising out of the refusal, cancellation or withdrawal of a Promotion or any failure or inability of a customer to use a promotional Code for any reason.
These terms and conditions constitute the entire agreement and understanding between us concerning the subject matter hereof. These terms and conditions may not be altered, supplemented, or amended by the use of any other documents. The laws of the State of New York, without regard to the conflicts of laws principles thereof, will apply to all matters relating to the use of this Website and the purchase of Products. Each of us agrees and hereby submits to the exclusive personal jurisdiction and venue of the state and federal courts of New York with respect to such matters. Any cause of action brought by you against us must be instituted within 1 year after the cause of action arises or be deemed forever waived and barred.
10. Use of this Web Site
The Web Site design and all text, graphics, information, designs, logos, content, and other material displayed on or that can be downloaded from this Web Site are property of, or used with permission by, Sophie Theallet and are protected by U.S. and International copyright, trademark and other laws. You may not modify the information or materials located on this Web Site in any way or reproduce or publicly display, perform, or distribute or otherwise use any such materials for any public or commercial purpose. All software used on this site is the property of Sophie Theallet and our software suppliers and is protected by U.S. and International copyright laws. Any unauthorized use of any such information or materials may violate copyright laws, trademark laws, laws of privacy and publicity, and other laws and regulations.
11. Electronic Communications
When you visit this site or send emails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by email or by posting notices on this Site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. You agree that we may send email to you for the purpose of advising you of changes or additions to this site, about any of our products or services, or for such other purposes as we deem appropriate.
12. International Access
This Site may be accessed from countries other than the United States. This Site may contain products or references to products that are not available outside of the United States. Any such references do not imply that such products will be made available outside the United States. If you access and use this Site outside the United States you are responsible for complying with your local laws and regulations.
Certain trademarks, trade names, service marks and logos used or displayed on this Web Site are registered and unregistered trademarks, trade names and service marks in the U.S. and other countries of us and our affiliates. Nothing contained on this Web Site grants, by implication, estoppel, or otherwise, any license or right to use any trademarks, trade names, service marks or logos displayed on this Web Site without our written permission.
14. Linking to this Web Site
Creating or maintaining any link from another Web site to any page on this Web Site without our prior written permission is prohibited. Running or displaying this Web Site or any material displayed on this Web Site in frames or through similar means on another Web site without our prior written permission is prohibited. Any permitted links to this Web Site must comply with the terms and conditions of our permission as well as all applicable laws, rule and regulations.
15. Third Party Links
From time to time, this Web Site may contain links to Web sites that are not owned, operated or controlled by us or our affiliates. All such links are provided solely as a convenience to you. If you use these links, you will leave this Web Site. Neither we nor any of our affiliates are responsible for any content, materials or other information located on or accessible from any other Web site. Neither we nor any of our affiliates endorse, guarantee, or make any representations or warranties regarding any other Web site, or any content, materials or other information located or accessible from such Web sites, or the results that you may obtain from using such Web sites. If you decide to access any other Web site linked to or from this Web Site, you do so entirely at your own risk.
16. Inappropriate Material
You are prohibited from posting or transmitting any unlawful, threatening, defamatory, libelous, obscene, pornographic or profane material or any material that could constitute or encourage conduct that would be considered a criminal offense or give rise to civil liability, or otherwise violate any law. In addition to any remedies that we may have at law or in equity, if we reasonably determine that you have violated or are likely to violate the foregoing prohibitions, we may take any action we reasonably deem necessary to cure or prevent the violation. We will fully cooperate with any law enforcement authorities or court order or subpoena requesting or directing us to disclose the identity of anyone posting such materials.
17. User Information
18. Revisions to these Terms and Conditions
We may revise these Terms and Conditions at any time and from time to time by updating this posting. You should visit this page from time to time to review the then current Terms and Conditions because they are binding on you. Certain provisions of these Terms and Conditions may be superseded by expressly designated legal notices or terms located on particular pages at this Web Site.
19, Choice of Law; Jurisdiction
These Terms and Conditions supersede any other agreement between you and us to the extent necessary to resolve any inconsistency or ambiguity between them. These Terms and Conditions will be governed by and construed in accordance with the State and Federal laws of the State of New York, without giving effect to any principles of conflicts of laws. A printed version of these Terms and Conditions shall be admissible in judicial and administrative proceedings based upon or relating to these Terms and Conditions to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.
We reserve the right to terminate service and refund customers at any time for any reason. We reserve the right to change, suspend, or discontinue all or any aspect of this Web Site at any time without notice.
21. Additional Assistance
If you do not understand any of the foregoing Terms and Conditions or if you have any questions or comments, we invite you to contact us at info@sophietheallet or call us at 212-221.1120.